At hh99, your privacy is not a checkbox — it is a core commitment. This Privacy Policy explains in plain terms exactly what personal data hh99 collects from Pakistani players, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. Please read this document carefully before using the Platform.
Six core principles that define how hh99 handles your personal information. Full legal detail follows in the policy below.
hh99 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and compliance with our international gaming licence obligations. We do not collect data for its own sake.
All data transmitted between your device and hh99 servers is protected by 256-bit SSL/TLS encryption. Stored data is encrypted at rest. Access to player data is restricted to authorised personnel on a strict need-to-know basis.
hh99 will never sell, rent, or trade your personal information to third-party marketers. Your data belongs to you. Any sharing with service partners is governed by strict data processing agreements and occurs solely to facilitate your gaming experience.
You have the right to access, correct, restrict, and request deletion of your personal data at any time. hh99 provides a clear process for exercising each of these rights, and our support team is available 24/7 to assist Pakistani players with any data request.
hh99 uses cookies and similar tracking technologies strictly to improve Platform performance, maintain your login session, and provide personalised game recommendations. Analytical and marketing cookies are used only with your informed consent.
hh99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing and legal obligations. Inactive accounts are subject to our data minimisation schedule after 36 months of inactivity.
This Privacy Policy ("Policy") is issued by hh99 ("the Company," "hh99," "we," "us," "our"), the operator of the online gaming platform accessible at https://hh99.cam and all associated subdomains, mobile interfaces, and related digital services (collectively, "the Platform"). This Policy applies to all individuals who visit, register on, or interact with the Platform, including players based in Pakistan and internationally.
hh99 is committed to protecting the personal information of every player who entrusts us with their data. We operate in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. Our practices are further shaped by the data protection requirements embedded within our international gaming licence.
hh99 collects personal data through several channels during your interaction with the Platform. The categories of data collected are described below.
When you create an hh99 account, we collect the information you provide directly, which typically includes:
To comply with our licensing obligations and to prevent underage gambling and financial crime, hh99 may collect:
When you make deposits or request withdrawals, hh99 records transaction amounts, timestamps, payment method identifiers (e.g., JazzCash mobile number, HBL account last four digits), and transaction reference numbers. Full payment credentials are never stored on hh99 servers — all payment processing is handled by our certified third-party payment partners.
hh99 maintains a complete record of your gaming activity on the Platform, including games played, wagers placed, session durations, bet history, win and loss records, and bonus usage. This data is used for regulatory compliance, responsible gaming monitoring, dispute resolution, and service personalisation.
When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and Platform optimisation.
If you contact hh99 through live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the resolution provided. This allows us to maintain quality of service and resolve any recurring issues effectively.
hh99 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed here without first seeking your consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Age and identity verification (KYC) | KYC documents, date of birth |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Providing gaming services | Gaming activity data, account data |
| Fraud prevention and security monitoring | Technical data, transaction data, IP address |
| Responsible gaming monitoring | Gaming activity data, account data |
| Customer support and dispute resolution | Communications data, account data |
| Regulatory and licence compliance | All categories as required |
| Platform performance and analytics | Technical data, aggregated gaming data |
| Personalised promotions (with consent) | Gaming activity data, contact details |
hh99 processes your personal data on one or more of the following legal bases, depending on the specific activity involved:
hh99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes under any circumstances. Your data may, however, be shared with the following categories of third parties strictly to the extent necessary for the purposes described in this Policy:
To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, hh99 shares necessary transaction data with these payment processors. Each provider is bound by their own privacy obligations and applicable financial regulation.
hh99 works with specialist identity verification and fraud detection service providers to meet its licensing obligations. These providers process identity documents and transaction patterns under strict data processing agreements with hh99.
The games available on hh99 are supplied by licensed third-party game developers. Certain technical data (such as session identifiers) is shared with these providers to deliver gameplay. These providers do not receive your personally identifiable information for their own use.
hh99 may be required to disclose your personal data to its licensing authority, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required by law or by a valid legal order. hh99 will notify you of any such disclosure where legally permitted to do so.
hh99 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate and improve the Platform. The categories of cookies used by hh99 are as follows:
These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
With your consent, hh99 uses analytical cookies to understand how players interact with the Platform — which games are most popular, which pages experience high exit rates, and how players navigate between sections. This data is aggregated and anonymised wherever possible. It helps us improve the overall hh99 experience for Pakistani players.
Functional cookies allow hh99 to remember your preferences — such as your preferred table stakes in live casino games or your favourite game categories — so you do not have to reconfigure them each time you log in.
With your explicit consent, hh99 may use marketing cookies to deliver promotional content that is relevant to your gaming interests. You may withdraw consent for marketing cookies at any time through your account privacy settings or by contacting support.
Most browsers allow you to control and delete cookies through their settings. However, disabling strictly necessary cookies will affect the core functionality of the hh99 Platform.
hh99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory retention requirements. The general retention schedule applied by hh99 is as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years post-closure |
| KYC identity documents | 5 years from date of verification or account closure |
| Financial transaction records | 7 years from date of transaction (regulatory requirement) |
| Gaming activity logs | 5 years from date of activity |
| Customer support communications | 3 years from last interaction |
| Technical and device logs | 13 months from date of collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where retention is required by law beyond the periods stated above, we will retain data for the minimum additional period required and no longer.
As an hh99 player, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team via live chat or email at [email protected].
hh99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system connected to the internet can be guaranteed to be completely immune from security threats. You are encouraged to protect your own hh99 account by using a strong, unique password and by enabling any two-factor authentication features made available to you. Never share your hh99 login credentials with any third party.
The hh99 Platform is strictly intended for individuals who are 21 years of age or older. hh99 does not knowingly collect, process, or store personal data from any person under the age of 21. Age verification is a mandatory step in our KYC process and is applied to all new account registrations.
If hh99 discovers or has reasonable grounds to believe that an account has been registered by, or is being used by, a person under the age of 21, the account will be immediately suspended, any funds held will be dealt with in accordance with our Terms and Conditions, and all associated personal data will be deleted in line with our data minimisation obligations.
The hh99 Platform may contain references or navigational links to third-party websites, game provider portals, or payment gateway interfaces. These third-party destinations operate under their own privacy policies, which are entirely independent of this Policy. hh99 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website or service.
We encourage you to review the privacy policy of any third-party service you access in connection with your use of hh99, particularly payment service providers such as JazzCash and EasyPaisa, whose own privacy practices govern how they handle your payment data once it is transmitted to them.
hh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or updates to our Platform's functionality. The date of the most recent revision is always displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or the way hh99 uses your personal data — we will notify you by displaying a prominent notice on the Platform and, where appropriate, by sending a notification to the email address or mobile number associated with your account. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
We recommend that all hh99 players review this Policy periodically to remain informed of how their personal data is being managed. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hh99 handles your personal data, please get in touch with our dedicated data privacy team. We are available 24 hours a day, seven days a week, in both Urdu and English, to assist all Pakistani players.
For account-related matters that are not specifically privacy queries — such as bonus enquiries, withdrawal status, or technical issues — our general support team is available via live chat around the clock and will be happy to assist.
Questions about how hh99 handles your personal information? Our privacy team is on hand 24/7 to help Pakistani players exercise their data rights.